To understand how businesses are responding, Getnet conducted 4,000 quantitative interviews with medical clinics and beauty salons across Spain, Brazil, Mexico and Chile, alongside 24 in-depth qualitative interviews with sector decision-makers. The findings point to a clear inflection point. Customers expect flexibility, speed and seamless experiences, while business owners must control costs, manage cash flow and keep operations running smoothly.
In this environment, payment performance directly influences revenue stability, customer retention and the ability to scale. Every delayed settlement, failed instalment or unstable POS connection creates friction and risks undermining customer trust.